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Awesome to finally meet the infamous Rick Butler!!!

I just sent a Connect request @DeAnna Duval

Awesome Job!

Fellow Professionals and Professors, I'm certainly the least among you in experience and expertise. But wow, I feel this conversation greatly! I work for one of those institutions you all have mentioned. I'm a full-time Technology Resource Manager for Health Sciences(Nursing simulators...

Mission Accomplished! Thank you all for the role you played in bringing my dilemma to an end. I now have a completed CySA+ Certificate of Completion. Submitting it today. Many thanks again to @Jeremiah Minner @Rick Butler and @Jwehrle for your assistance!

Thank you! Yes, Skillable support seems to have done their part in finding the issue and ensuring validity. The problem now seems to be with the CertMaster Learn/Labs connector and finding a way of flipping the switch manually to force the lab to award the points. Again, many thanks!

Thanks again @Rick Butler ! Yes, I am part of the Partners Program and will contact them also. Very thankful to you, @Jeremiah Minner , and @Jwehrle for taking the time to look into this for me.

Thank you for those suggestions! I had already done the clearing of cache, changed computers, changed browsers, etc... The Support ticket with CompTIA and Skillable has been updated to a known issue with the lab running and not awarding knowledge points. However, my main issue is the fact I...

My CEUs are due tonight by 1:59 AM EST. I have completed 99% of the Certmaster Learn and labs to gain my last needed 25 CEUs. However, one lab is stuck in a "Running" state and will not award my last 30 knowledge points to get the completed certificate needed. Anyone have any advice? Other than...