Follow along with the video below to see how to install our site as a web app on your home screen.
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CIN will be sunsetting the official CIN app! The app will be turned off on Saturday, August 1st. Thank you to everyone who used the app to post updates. It just was not adopted as much as hoped.
Hi Robina,
Here are some solutions to try.
First, check internet connectivity. Open another browser tab or window, and verify that you can connect to and use sites other than the labs.
Next, use a site like https://www.speedtest.net/ to test network bandwidth and latency. The labs usually work well when latency is 100 ms of less. For bandwidth, Skillable says "The minimum Speed for labs is 200kbps up and down consistent/1mbps burst, Per user."
If internet connectivity is fine, but the labs are still disconnecting, there are other things to check. Firewalls, proxy servers, and VPNs can cause disconnects or excessive latency. Follow these troubleshooting steps to solve the lab connectivity issues.
I hope that helps.
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