• CIN will be sunsetting the official CIN app! The app will be turned off on Saturday, August 1st. Thank you to everyone who used the app to post updates. It just was not adopted as much as hoped. This is ONLY the mobile app. The CIN community is not being affected. :)

CertMaster Practice for A+ Core 2: 220-1202 - Malware Removal Process Methodology Incorrect

Jump to latest Follow Reply
J

Jonathan L.

New member
Dec 29, 2023
1
0
1,211
#1
Hello, everyone,

The CompTIA CertMaster Practice for A+ Core 2: 220-1202 answer explanations for the multiple-choice questions in objective 2.6 do not reflect the update from 7 malware removal steps in version 220-1102 to 10 malware removal steps in version 220-1202.

I recently opened a ticket with CompTIA Support to address this, but it was closed without any action taken. Students are quick to point out this discrepancy and are deterred from continuing to use CertMaster.

What would be the best way for the CompTIA product development team to quickly address this issue? The exam has been publicly available since March 2025, so I am surprised it has not been quickly fixed.

Thank you in advance.

obj2.6.png

cmp.png
 
Sort by date Sort by votes
#2
You are definitely correct on these steps.

I had a similar error found in an A+ lab placement (Set up an A/V Workstation) and CompTIA's reply was:
We are aware of this issue and are looking into possible solutions. However, we cannot move content once a course launches because it will disrupt/break scoring and LMS integration.

I cannot speak for CompTIA, but I imagine changing correct/incorrect answers may create a similar situation.

What we really need IMO is an errata of known issues for each course for known items that cannot be adjusted.
 
  • Like
Reactions: DougBrooks and Jonathan L.
Upvote 1 Downvote
You must log in or register to reply here.
Top Bottom
Back
Jump to latest Follow Reply
Jump to latest Follow Reply
Home
Media
Resources
Menu