Let me add @Jwehrle (Jordan) and @Tristan | CompTIA into the conversation. Maybe they can answer or connect you with someone who can get you sorted - although it may not be a lot of time for them to react.
Hi Jagger, I am looking into this and will advise back
Thank you for those suggestions! I had already done the clearing of cache, changed computers, changed browsers, etc... The Support ticket with CompTIA and Skillable has been updated to a known issue with the lab running and not awarding knowledge points. However, my main issue is the fact I completed all my CEUs prior to the deadline, but a technical glitch has prevented me from submitting them on time. I activated the 90-day grace period, but once this issue is resolved, my "Completion Certificate" will have a date on it outside the 3-year period. I hope CompTIA will receive the Completion Certificate at the later date knowing that a true glitch caused the deadline to pass without reporting fulfillment.
Thanks again @Rick Butler ! Yes, I am part of the Partners Program and will contact them also. Very thankful to you, @Jeremiah Minner , and @Jwehrle for taking the time to look into this for me.
Jagger, FYI this is part of a larger issue, I believe our technical team has copied you on a ticket, please keep an eye on there for updates and I will try to update here as well
Thank you! Yes, Skillable support seems to have done their part in finding the issue and ensuring validity. The problem now seems to be with the CertMaster Learn/Labs connector and finding a way of flipping the switch manually to force the lab to award the points. Again, many thanks!
Great to hear! I saw the ticket was completed so congratulations on your 100% completion!
Congrats.
Congrats! And glad we could get that sorted out as well ?
