CertMaster Practice for A+ Core 2: 220-1202 - Malware Removal Process Methodology Incorrect

[Jonathan L.]

Hello, everyone,

The CompTIA CertMaster Practice for A+ Core 2: 220-1202 answer explanations for the multiple-choice questions in objective 2.6 do not reflect the update from 7 malware removal steps in version 220-1102 to 10 malware removal steps in version 220-1202.

I recently opened a ticket with CompTIA Support to address this, but it was closed without any action taken. Students are quick to point out this discrepancy and are deterred from continuing to use CertMaster.

What would be the best way for the CompTIA product development team to quickly address this issue? The exam has been publicly available since March 2025, so I am surprised it has not been quickly fixed.

Thank you in advance.

 

[Bruce Weaver]

You are definitely correct on these steps.

I had a similar error found in an A+ lab placement (Set up an A/V Workstation) and CompTIA's reply was:
We are aware of this issue and are looking into possible solutions. However, we cannot move content once a course launches because it will disrupt/break scoring and LMS integration.

I cannot speak for CompTIA, but I imagine changing correct/incorrect answers may create a similar situation.

What we really need IMO is an errata of known issues for each course for known items that cannot be adjusted.