Hi, can someone please help me. I am an authorized delivery partner and my account manager who i have been communicating with suddenly disappeared. No answers to emails or calls. Comptia help have also been unresponsive. Does anyone know who i can contact? I will really appreciate some clues.
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Account Manager disappeared!
- Thread starter Generiss Academy
- Start date
Hello @Generiss Academy, I am sorry for the inconvenience and frustration. Please let me know where your training org is located and who your contact used to be and I will get you connected with a new contact.
The changes at CompTIA has been felt through the whole organization and I know the support group is trying hard, but there is a lot to catch up with. Thank you all for your patience with them! We are trying to get caught up as much as possible.
Thank you @Stephen Schneiter. My organization is called Generiss Academy Ltd and we are located in London, England. My account manager is Natalie Richards. Thanks.
Based on Natalie's LinkedIn it seems that unfortunately she was let go from CompTIA.
You may want to reach out to Luke Barton, who's still with CompTIA in London though the UK might not be his area.
Hello @Generiss Academy, thanks for the information. I really enjoyed working with Natalie and I was sorry to see let go. I have reached out to the UK team to see who will be taking over Natalie's accounts. As soon as I hear back I will send an introduction email to you both.
Thank you for your patience and again, I apologize for the inconvenience.
Thank you for your patience and again, I apologize for the inconvenience.