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[Help] CertMaster Perform – "This Teacher Has No Active Classes" When Trying to Enroll via CIN TTT Series Access Key

Jun 6, 2025
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Hi everyone, I'd like to know about activating CertMaster Perform using an access key obtained from a CIN TTT Series course — whether it was attended live or accessed on-demand. After adding the institution as "CIN TTT Series," I'm unable to enroll in a class under the instructor assigned to that course. I keep getting the message: "This teacher has no active classes."

For example, I currently have access to CySA+ V4 but can't join Nicholas Pierce's class. Similarly, for the on-demand SecAI+ V1 course, I'm unable to join Dwayne Natwick's class, and the same issue occurs with Data+ V2 taught by Frederick Anaafi.

This is my first time using CertMaster Perform, so I'm not sure what I'm doing wrong. @Stephen Schneiter — or anyone who knows the answer — could you please help clarify? Thank you!