[Help] CertMaster Perform – "This Teacher Has No Active Classes" When Trying to Enroll via CIN TTT Series Access Key

[sirithanatharathorn]

Hi everyone, I'd like to know about activating CertMaster Perform using an access key obtained from a CIN TTT Series course — whether it was attended live or accessed on-demand. After adding the institution as "CIN TTT Series," I'm unable to enroll in a class under the instructor assigned to that course. I keep getting the message: "This teacher has no active classes."

For example, I currently have access to CySA+ V4 but can't join Nicholas Pierce's class. Similarly, for the on-demand SecAI+ V1 course, I'm unable to join Dwayne Natwick's class, and the same issue occurs with Data+ V2 taught by Frederick Anaafi.

This is my first time using CertMaster Perform, so I'm not sure what I'm doing wrong. @Stephen Schneiter — or anyone who knows the answer — could you please help clarify? Thank you!

 

[Stephen Schneiter]

Hello @sirithanatharathorn, I am sorry to hear you are having issues access the course material for the TTT series. The fastest response will be to reach out to Customer Service. They will be able to assist with activating the codes.