Issues with Security+ and CySA+ Labs

[Anthony Wanjohi]

Hello,
Has anyone experienced an issue with the Labs after completing them, where they can access them no more?
They are not yet expired but also not available on the portal

 

[BrianFord]

For CertMaster Labs I suggest opening another one of the labs and in the Help tab on the right side of the screen selecting 'Open a Case'. From there you can open a case with support and ask them to reset that lab environment. In the past they typically got that done within 24 hours.

 

[shaify]

I Also faced some issues but now they are going good …

 

[Anthony Wanjohi]

For CertMaster Labs I suggest opening another one of the labs and in the Help tab on the right side of the screen selecting 'Open a Case'. From there you can open a case with support and ask them to reset that lab environment. In the past they typically got that done within 24 hours.

Thank you BrianFord