Is there a bug with the AutoOps+ TTT on-demand completion tracking?

[JonathanIsley]

Hello All,

I was wondering if I am the only one seeing this issue.
I completed the session 1 AutoOps+ TTT webinar last night, via on-demand on my mobile phone.
Today I used the same link to access the on-demand session again, on my laptop, to download the completion certificate.
The strange thing was that it said I needed to watch the 90 minutes to access the certificate.

I have been using this same process for the CySA+ TTT series without any issues. I downloaded the course materials and completion certificate on my PC after completing the session on my mobile phone.

One difference I noticed is that when I open the CySA+ TTT on-demand sessions, they ask for my registered email address. The AutoOps+ did not ask for my email address on my phone or my laptop.

Has anyone else seen this occur? My main concern is that my completion of each session may not be logged properly for my CertMaster access and my end-of-series test voucher.

@Stephen Schneiter are you able to check and verify that my session 1 for the AutoOps+ was logged as completed, so I can get the CertMaster voucher and be progressing towards the final test voucher as well?

 

[Tess Sluijter]

Perhaps it's because you watched and then closed the window, then reopened on a different device.

I'm watching the on-demand version and got my cert on the 90 minute mark just fine.

 

[Bruce Weaver]

Hello All,

I was wondering if I am the only one seeing this issue.
I completed the session 1 AutoOps+ TTT webinar last night, via on-demand on my mobile phone.
Today I used the same link to access the on-demand session again, on my laptop, to download the completion certificate.
The strange thing was that it said I needed to watch the 90 minutes to access the certificate.

I have been using this same process for the CySA+ TTT series without any issues. I downloaded the course materials and completion certificate on my PC after completing the session on my mobile phone.

One difference I noticed is that when I open the CySA+ TTT on-demand sessions, they ask for my registered email address. The AutoOps+ did not ask for my email address on my phone or my laptop.

Has anyone else seen this occur? My main concern is that my completion of each session may not be logged properly for my CertMaster access and my end-of-series test voucher.

@Stephen Schneiter are you able to check and verify that my session 1 for the AutoOps+ was logged as completed, so I can get the CertMaster voucher and be progressing towards the final test voucher as well?

This has happened to me before. I may be incorrect but I think you helped me see the issue. You stated you completed the CySA+ session on your phone and then was able to download the certificate from your PC. I think this is because it tracked as completed in CompTIA's system. But in the second one you did not finish it on device A and it held no record of your past time spent in the TTT on device B. I would be willing to bet that finishing up on your phone would know where you were in the TTT session. (cookies or the like?) I will have to give this a test myself.

In the meantime, I guess we can be thankful that we can watch at a faster speed to get caught up to the point you left off!

 

[JonathanIsley]

Thanks, Bruce and Tess for your replies and thoughts.

Tess, in this case I completed the full session on Device A (my mobile), then opened the same session at a later time on Device B (my laptop).

Bruce, yes, I was thinking some sort of cookie thing. I appreciate your disection of the situation and offer to test.

Ironically, today, when I performed the same steps, it is now prompting me for an email address for the AutoOps+ sessions, similar to the experience I found with the CySA+ sessions. Due to this I was able to download the completion certificate on my laptop. Bruce, I think you got it there; some stale/stuck cookie was NOT prompting me for the email address before, but now it is, so the tracking via the same email (used on phone and laptop) solved the difference.

I did have another query that came to my mind today, maybe one of you, or something else from the CIN, is aware of this.

I have watched all 6 sessions for the CySA+ via on-demand. I have the 90-minute completion certificates for all 6, and see the same completion results via my mobile or my laptop (after entering the same registered email address).
I received emails with the subject "Thank you for attending" with the body denoting specific CySA+ sessions.
I got those emails for sessions 1, 2, 3, and 6, but not for 3, 4, 5.

Does this mean there is a tracking issue, and I have to re-watch those?
I just want to make sure the attendance is tracking correctly to receive the voucher at the end.

I got the same type of email for my 1st session on AutoOps+ series as well. Which is the only one I have completed so far.

I appreciate anyone's knowledge and/or experience around this, as these are my first TTT sessions, so I am not used to how they function. I am very thankful that CompTIA provides this, allowing us to continue to learn and be up to date with the latest exam objectives and tests.

 

[Bruce Weaver]

Thanks, Bruce and Tess for your replies and thoughts.

Tess, in this case I completed the full session on Device A (my mobile), then opened the same session at a later time on Device B (my laptop).

Bruce, yes, I was thinking some sort of cookie thing. I appreciate your disection of the situation and offer to test.

Ironically, today, when I performed the same steps, it is now prompting me for an email address for the AutoOps+ sessions, similar to the experience I found with the CySA+ sessions. Due to this I was able to download the completion certificate on my laptop. Bruce, I think you got it there; some stale/stuck cookie was NOT prompting me for the email address before, but now it is, so the tracking via the same email (used on phone and laptop) solved the difference.

I did have another query that came to my mind today, maybe one of you, or something else from the CIN, is aware of this.

I have watched all 6 sessions for the CySA+ via on-demand. I have the 90-minute completion certificates for all 6, and see the same completion results via my mobile or my laptop (after entering the same registered email address).
I received emails with the subject "Thank you for attending" with the body denoting specific CySA+ sessions.
I got those emails for sessions 1, 2, 3, and 6, but not for 3, 4, 5.

Does this mean there is a tracking issue, and I have to re-watch those?
I just want to make sure the attendance is tracking correctly to receive the voucher at the end.

I got the same type of email for my 1st session on AutoOps+ series as well. Which is the only one I have completed so far.

I appreciate anyone's knowledge and/or experience around this, as these are my first TTT sessions, so I am not used to how they function. I am very thankful that CompTIA provides this, allowing us to continue to learn and be up to date with the latest exam objectives and tests.

If you have the pdf completion certificates and do not get the voucher (which will be some time after completion, it is not always quick) DM @Stephen Schneiter on here and let him know. Much better than creating a post about it IMO. He is a great help with things like this.

 

[JonathanIsley]

If you have the pdf completion certificates and do not get the voucher (which will be some time after completion, it is not always quick) DM @Stephen Schneiter on here and let him know. Much better than creating a post about it IMO. He is a great help with things like this.

Awesome. Thanks for the replies and advice Bruce. I appreciate it
I hope you and all the CIN community have a great rest of your week and weekend ahead.