Is there a bug with the AutoOps+ TTT on-demand completion tracking?

[JonathanIsley]

Hello All,

I was wondering if I am the only one seeing this issue.
I completed the session 1 AutoOps+ TTT webinar last night, via on-demand on my mobile phone.
Today I used the same link to access the on-demand session again, on my laptop, to download the completion certificate.
The strange thing was that it said I needed to watch the 90 minutes to access the certificate.

I have been using this same process for the CySA+ TTT series without any issues. I downloaded the course materials and completion certificate on my PC after completing the session on my mobile phone.

One difference I noticed is that when I open the CySA+ TTT on-demand sessions, they ask for my registered email address. The AutoOps+ did not ask for my email address on my phone or my laptop.

Has anyone else seen this occur? My main concern is that my completion of each session may not be logged properly for my CertMaster access and my end-of-series test voucher.

@Stephen Schneiter are you able to check and verify that my session 1 for the AutoOps+ was logged as completed, so I can get the CertMaster voucher and be progressing towards the final test voucher as well?

 

[Tess Sluijter]

Perhaps it's because you watched and then closed the window, then reopened on a different device.

I'm watching the on-demand version and got my cert on the 90 minute mark just fine.

 

[Bruce Weaver]

Hello All,

I was wondering if I am the only one seeing this issue.
I completed the session 1 AutoOps+ TTT webinar last night, via on-demand on my mobile phone.
Today I used the same link to access the on-demand session again, on my laptop, to download the completion certificate.
The strange thing was that it said I needed to watch the 90 minutes to access the certificate.

I have been using this same process for the CySA+ TTT series without any issues. I downloaded the course materials and completion certificate on my PC after completing the session on my mobile phone.

One difference I noticed is that when I open the CySA+ TTT on-demand sessions, they ask for my registered email address. The AutoOps+ did not ask for my email address on my phone or my laptop.

Has anyone else seen this occur? My main concern is that my completion of each session may not be logged properly for my CertMaster access and my end-of-series test voucher.

@Stephen Schneiter are you able to check and verify that my session 1 for the AutoOps+ was logged as completed, so I can get the CertMaster voucher and be progressing towards the final test voucher as well?

This has happened to me before. I may be incorrect but I think you helped me see the issue. You stated you completed the CySA+ session on your phone and then was able to download the certificate from your PC. I think this is because it tracked as completed in CompTIA's system. But in the second one you did not finish it on device A and it held no record of your past time spent in the TTT on device B. I would be willing to bet that finishing up on your phone would know where you were in the TTT session. (cookies or the like?) I will have to give this a test myself.

In the meantime, I guess we can be thankful that we can watch at a faster speed to get caught up to the point you left off!