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Did Not Receive CertMaster Codes for SecAI+ and CySA+

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janchester27

janchester27

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Apr 13, 2026
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#1
Hi everyone!

I was not able to receive the CertMaster voucher/access codes for both SecAI+ and CySA+.

For SecAI+, I attended the training through the on-demand sessions, and I saw that @Stephen Schneiter mentioned that learners should receive the access code after completing the first session, even for on-demand learners. I already completed the sessions, but I have not received the email yet.

For CySA+, I attended the first day live session, but I also have not received the CertMaster voucher/access code.

May I kindly ask if the voucher/access codes are sent automatically after attendance is recorded, or if they can be resent directly?

I would appreciate your help on this. Thank you!
 
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#3
Rick Butler said:
Question: Did you do the first on-demand session for SecAI+ DURING the webinar's scheduled times? If not, then I don't think you'll have access to the CertMaster materials as such. Not sure about CySA+ since that's going on now - Stephen would have to answer that one...
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Hi Rick,

Yes, I attended/completed the first on-demand session for SecAI+ during the webinar period, and I even received the SecAI+ exam voucher already.

The only thing I have not received yet is the CertMaster access/voucher code for SecAI+. I also have not received the CertMaster access/voucher code for CySA+, even though I attended the first day live session.

Thank you for clarifying — I’ll wait for Stephen’s confirmation as well.
 
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#5
Ali Binmahfodh said:
View attachment 2654
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Hi Ali,

Thank you for sharing this.

For SecAI+, I understand the exam voucher qualifications, and I believe I met the requirements since I participated in the on-demand sessions during the live series date range and I already received the SecAI+ exam voucher.

My concern is specifically about the CertMaster access code, because I have not received that email yet.

Thank you again for the clarification. I’ll wait for Stephen’s confirmation as well.
 
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#6
janchester27 said:
Hi everyone!

I was not able to receive the CertMaster voucher/access codes for both SecAI+ and CySA+.

For SecAI+, I attended the training through the on-demand sessions, and I saw that @Stephen Schneiter mentioned that learners should receive the access code after completing the first session, even for on-demand learners. I already completed the sessions, but I have not received the email yet.

For CySA+, I attended the first day live session, but I also have not received the CertMaster voucher/access code.

May I kindly ask if the voucher/access codes are sent automatically after attendance is recorded, or if they can be resent directly?

I would appreciate your help on this. Thank you!
Click to expand...
I received mine. As long as you check all the boxes above highlighted by Ali. You should be good to go.
 
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#7
Hello @janchester27, for access to the CertMaster Perform content, an email with access code and instructions were sent out once someone finished the first session, either live or on-demand. I can go back and forward the email to you. You should see it in your inbox later today.

As for the SecAI+, I will go back to the distribution list and see what I can find. If you are not receiving the emails from CIN, you may not have received the exam voucher email. I will reach out to you directly about the voucher.
 
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