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@Rob Reynolds this question I believe is for you, see above regarding the videos mentioned

Jarrel, thank you very much for sharing, I will definitely make sure to pass along your comments above. @YolondaMurray tagging you as well

Hi Sarka, if this was sent to the CompTIA Store Support, you would have been assigned a ticket umber that would appear in the subject line response. If that is not the case, I would suggest that you submit a ticket at the link below. Let me know if that helps...

Hi Sarka, if you have a ticket number please feel free to provide it here and I can take a look for you

Hey Chris! Happy to put you into contact with someone here at CompTIA that provide some guidance as well, can you send me your more detailed contact information (Email, organization, etc.) either here or in a direct message if you would prefer?

Perfect thanks, I just sent you a direct message

Thanks Peter, if you can send me a direct message with your email address that we have on file I can locate who your CompTIA Sales contact would be, and we can make sure you get the access you need. Sound good?

Hi Peter, can I assume your organization has a partnership with CompTIA? Generally, when products are purchased, Instructor access is free and would be provided or assigned by your organization. I am happy to take a look and assist if there is any information you may need

Michael, do you by chance have a Partnership with CompTIA? The other route would be to line you up with your CompTIA Sales representative, if that is the case please feel free to shoot me a direct message with your email and I can hopefully get you sorted out.

Hi Tiffany, I would echo Steve's point above, but if you run into any issues feel free to shoot me a direct message here with your email and I can make sure someone reaches out to you as well, thanks!

Same to you Siegfried, if you have any issues please send a ticket to the link I provided above

Ha good to know, but I won't blame you if you do

Hi Fanuel, it sounds like maybe you were given an evaluation copy? Generally CompTIA product is good for 12 months, if you need to get in touch with someone at CompTIA please feel free to use this helpful link and we can get everything sorted https://help.comptia.org/hc/en-us

You know we will be there Rick! Look forward to seeing you and everyone else again this year!

Hi there, I would also recommend requesting a demo on either product as well, you can use this quick link to send that request if you like. Any questions don't hesitate to ask! https://partners.comptia.org/resources/certmaster-solutions-support-request

Hi Josh, we can certainly help with that, can you please use the form link below to submit the request, and our team will follow up Help Request

Hi Chris, the way our platform is designed, the content can not be exported. There is however a way to filter by lesson and topic (see screenshot below)

I am sure @Stephen Schneiter may have some additional thoughts, but being certified ad up-to-date on the CompTIA Cert that you are teaching is absolutely a great first step, in essence I agree with Rick's comments above

@Becky Mann do you have any insight to add to this question?

Rae, Thanks for passing this along. I do see 2 accounts in there for you currently. Can you please confirm which email address you are looking to use moving forward, and which courses you want to make sure to carry over? I will try to update on the back end and see if that helps clear it up...