Team, I sat and passed (updated my A+), 220-1102 last night! Great exam, @comptia ! From the perspective of the Help Desk, the exam hit its target. Customer service is extremely important and that was stressed on this exam. The questions were real-world and gets you thinking. Hmmm...how would I handle this situation if I was helping this customer?
For those of you that are ramping up for this exam, know your testing objectives and how to troubleshoot them. Keep one thing in mind, CompTIA assumes the tester knows the objectives. They are testing you on the application.
Keep objective 4.7 in mind. Great customer service results in positive outcomes. Review the security domain, as well. So many various security issues that your customers have ?
@comptia @Stephen Schneiter @Rick Butler
~Russ
For those of you that are ramping up for this exam, know your testing objectives and how to troubleshoot them. Keep one thing in mind, CompTIA assumes the tester knows the objectives. They are testing you on the application.
Keep objective 4.7 in mind. Great customer service results in positive outcomes. Review the security domain, as well. So many various security issues that your customers have ?
@comptia @Stephen Schneiter @Rick Butler
~Russ
