Also have a problem with the store?

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#2
Sarka Pumpedu said:
I have a question. Does anyone have experience with how to get help from Comptia support regarding the store? I ordered Official CompTIA Student Guide eBook on Friday and still haven't received the codes. No emails are entitled to a response up to two working days. The training has started and the students have nothing to learn from.
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Hi Sarka, if you have a ticket number please feel free to provide it here and I can take a look for you
 
#4
Sarka Pumpedu said:
Hi, there is no ticket number. I have just confirmation email that they will response in 1-2days.
And yesterday I got email that they will check it - no solving yet:(
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Hi Sarka, if this was sent to the CompTIA Store Support, you would have been assigned a ticket umber that would appear in the subject line response. If that is not the case, I would suggest that you submit a ticket at the link below. Let me know if that helps
help.comptia.org

Submit a request – CompTIA

Use our Help, FAQ and Support topics to find information on various CompTIA programs & services, profile management, registration & customer support.
help.comptia.org help.comptia.org
 
#5
Jwehrle said:
Hi Sarka, if this was sent to the CompTIA Store Support, you would have been assigned a ticket umber that would appear in the subject line response. If that is not the case, I would suggest that you submit a ticket at the link below. Let me know if that helps
help.comptia.org

Submit a request – CompTIA

Use our Help, FAQ and Support topics to find information on various CompTIA programs & services, profile management, registration & customer support.
help.comptia.org help.comptia.org
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Hi I send request also here but there was no reaction. Strange thing is that I didn't receive any automatic email either.
 
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