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CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

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mosesmakobidi

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Mar 5, 2025
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#1
Hello CINers,

I wanted to know if I could take the CompTIA SecurityX exam again. I used OnVUE to set my exam for July 4, 2025. Unfortunately, I couldn't continue with the exam because of an internet outage right before check-in, even though the system check was completed after my scheduled time. The same day I talked to Pearson VUE customer service and was told that a free retake was not available. Please assist @Stephen Schneiter
 
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#2
Quite likely the proctor revoked the exam session if he/she attempted contact/re-establish connection. Usually minor outages can be tolerated, even if you end up with a different proctor. But if the session was revoked, then there's nothing for it. While I'm sure this isn't the case for you, it's part of the anti-cheating protocol. Not too sure if you can recover your voucher, mate.

Another reason why I'll never take an OnVUE exam, ever - because if something happens at a test center, then at least I have an opportunity for remediation because they can reschedule the exam. I've heard of things like outages at a center and since they can maintain controls to prevent any kind of impropriety, it usually works out.

/r
 
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#3
Rick Butler said:
Quite likely the proctor revoked the exam session if he/she attempted contact/re-establish connection. Usually minor outages can be tolerated, even if you end up with a different proctor. But if the session was revoked, then there's nothing for it. While I'm sure this isn't the case for you, it's part of the anti-cheating protocol. Not too sure if you can recover your voucher, mate.

Another reason why I'll never take an OnVUE exam, ever - because if something happens at a test center, then at least I have an opportunity for remediation because they can reschedule the exam. I've heard of things like outages at a center and since they can maintain controls to prevent any kind of impropriety, it usually works out.

/r
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OK thanks, and while the delays only happened before the check-in, there was no Proctor at 12:00 PM (the starting time), I immediately contacted them. Our nearest testing centers do not support SecurityX.
 
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#4
mosesmakobidi said:
OK thanks, and while the delays only happened before the check-in, there was no Proctor at 12:00 PM (the starting time), I immediately contacted them. Our nearest testing centers do not support SecurityX.
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I did not even click start exam link I only use system check link after it passes that is when I realized that Proctor is not around due to the missing appointment time.
 
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#5
Rick Butler said:
Quite likely the proctor revoked the exam session if he/she attempted contact/re-establish connection. Usually minor outages can be tolerated, even if you end up with a different proctor. But if the session was revoked, then there's nothing for it. While I'm sure this isn't the case for you, it's part of the anti-cheating protocol. Not too sure if you can recover your voucher, mate.

Another reason why I'll never take an OnVUE exam, ever - because if something happens at a test center, then at least I have an opportunity for remediation because they can reschedule the exam. I've heard of things like outages at a center and since they can maintain controls to prevent any kind of impropriety, it usually works out.

/r
Click to expand...
Quality control at test centers is all over the place. Some are excellent, some are good, some are okay, some are poor, and some are terrible.

Not to mention that scheduling is a nightmare.

That's why I will never take an exam at a test center unless I'm forced to do so, like ISC2 does.
 
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#6
mosesmakobidi said:
Hello CINers,

I wanted to know if I could take the CompTIA SecurityX exam again. I used OnVUE to set my exam for July 4, 2025. Unfortunately, I couldn't continue with the exam because of an internet outage right before check-in, even though the system check was completed after my scheduled time. The same day I talked to Pearson VUE customer service and was told that a free retake was not available. Please assist @Stephen Schneiter
Click to expand...
yes its possible it happened to me iust call pearsonvue or get number from chat and they will give you another testing
 
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#7
Gregory Childers said:
Quality control at test centers is all over the place. Some are excellent, some are good, some are okay, some are poor, and some are terrible.

Not to mention that scheduling is a nightmare.

That's why I will never take an exam at a test center unless I'm forced to do so, like ISC2 does.
Click to expand...
Never had a problem with any of our testing centers here in COS. And I have a great working relationship with one, so I'd rather seem them get the meager few bucks for proctoring. For me, it's always about mindset - when I get into a test center, I'm more in my A-game. Probably the same kind of feeling I have when I go into the office, versus working from home.
 
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#8
Rick Butler said:
Never had a problem with any of our testing centers here in COS. And I have a great working relationship with one, so I'd rather seem them get the meager few bucks for proctoring. For me, it's always about mindset - when I get into a test center, I'm more in my A-game. Probably the same kind of feeling I have when I go into the office, versus working from home.
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I've rarely had problems with online testing, and usually I was able to get it corrected rather easily.

As for mindset, I work remotely and I test remotely. I'd be happy if I never had to go to the office ever again.
 
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#10
Sivanesan said:
In malaysia our internet is super unstable. I advise all my students take at Pearson vue exam centre. Anything goes wrong the exam administrator can raise ticket if there is a problem.

When you take on vue alot technical issue which can revoke your exam. Better go exam centre to sit exam.
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Unfortunately in my country no any center support CAS-005 this is one of the main reason I took this exam on Vue.
 
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