Has anyone had an issue getting past the user info validation page when scheduling an exam?

[jasoneckert]

While I've submitted a ticket for this, I thought I'd post it here in case someone else has had the same issue and there's a simple solution.

I booked the 220-1102 exam on Sunday. Everything on the site worked flawlessly.
Passed it Tuesday and now want to book 220-1101.

But today, when I log into login.comptia.org to schedule an exam, I'm first prompted to validate my personal details as usual, but I can't "Save Updates" to continue. I get a server error: "User information update with PearsonVue failed The remote server returned an unexpected response: (302) Found."

I've cleared my cache, tried different browsers, and verified that I wasn't missing a mandatory field - but nothing seemed to work.
Anyone seen this before?

 

[jasoneckert]

I just got an update from the ticket I submitted.
The issue isn't on CompTIA's end - apparently Pearson's systems are down right now so you can't schedule exams (just an FYI).

 

[Jarrel]

For status check on Pearson System, see link:

Status page hosting with StatusCast

Status page and application status page provided by StatusCast.

status.pearson.com

I hope this helps.

 

[Hod Berman]

I just got an update from the ticket I submitted.
The issue isn't on CompTIA's end - apparently Pearson's systems are down right now so you can't schedule exams (just an FYI).

I had error logging and into ec-council on pearsonvue earlier today.

 

[Nate G]

While I've submitted a ticket for this, I thought I'd post it here in case someone else has had the same issue and there's a simple solution.

I booked the 220-1102 exam on Sunday. Everything on the site worked flawlessly.
Passed it Tuesday and now want to book 220-1101.

But today, when I log into login.comptia.org to schedule an exam, I'm first prompted to validate my personal details as usual, but I can't "Save Updates" to continue. I get a server error: "User information update with PearsonVue failed The remote server returned an unexpected response: (302) Found."

I've cleared my cache, tried different browsers, and verified that I wasn't missing a mandatory field - but nothing seemed to work.
Anyone seen this before?

I had the same issue. it was resolved after i restarted the browser.

 

[jasoneckert]

Thanks for the comments everyone - it's working beautifully now and was able to book the exam!
I don't imagine Pearson VUE has many downtime issues (likely because they aren't owned by Rogers here in Canada), but I've booked Data+ and Pentest+ too just in case

 

[Stuart]

Glad it’s now working I have had a number of issues with Pearson in the past always gets sorted but can some times take a day or so