How can we get Institutional course access to CertMaster Security+??

[coreyd1001]

Good Afternoon CIN,
We have had access to TestOut for ages. Then with all of the new course releases, we would receive them. With the new CertMaster Security+, we did not receive access. I tried calling CompTIA and was told to submit a help ticket. We used to have a CompTIA and a TestOut contact person, but now TestOut is no more. So my question is who can we reach out to. I have no idea who our sales person is. things have been great for so long that John Mongeon was our sales manager. We just found out about we have an issue because the new courses are starting up. Any assistance will be greatly appreciated.
Thank you,

Corey Douglas
PWC Training

 

[Rick Butler]

Corey: Do you know who your CompTIA BDM is? That would be the person you'll want to talk about getting Security+. Are you a CompTIA partner?

Not sure what you mean by "institutional access", though. Since TestOut has been rolled up into CertMaster Perform, you would be needing to get that.

/r

 

[coreyd1001]

Ages ago when we first joined the partner network John Mongeon was our BDM. I just emailed him for assistance. None of our instructors have access to CertMaster Security+, we are still on TestOut Security Pro. All of our other ***Pro courses are upgraded to the new CertMaster courses.
Thank you for the quick response,

Corey D.

 

[Rick Butler]

Ages ago when we first joined the partner network John Mongeon was our BDM. I just emailed him for assistance. None of our instructors have access to CertMaster Security+, we are still on TestOut Security Pro. All of our other ***Pro courses are upgraded to the new CertMaster courses.
Thank you for the quick response,

Corey D.

Right. You can expect that will continue to be the case, as all of CompTIA's training material will migrate to the Perform model, as each three-year testing/update cycle.

If you are a partner, you should be able to get instructor access by reaching out to your BDM. Mr. Mongeon, according to LinkedIn, is Director of Business Development, so he should be able to route you to whomever your current BDM is.

You might also benefit from the Delivery Partner Meet-up Webinar on On24 from June 2025.

/r

 

[coreyd1001]

Late response,
Thank you Rick, I was able to get everything figured out. You are truly a rockstar in this community.