Looking to order training but can't get a hold of anyone

[Sibe301]

Has anyone had trouble getting a hold of their account rep to purchase training? I have been trying since the 13th and customer service say I can only put in a ticket and wait. I did that and I still do not have any contact with the business/academic partner team.

Does anyone know a work around?

Thanks!

 

[Rick Butler]

Who is your rep? Most reps usually have a backup if they're out.

@Stephen Schneiter Any thoughts?

 

[Sibe301]

Tanya Barnes, I don't know of any back up, sorry

 

[Rick Butler]

What region are you in?

I've reached out to my biz rep to see if he can help get you routed around. Stand by this channel.

/r

 

[Sibe301]

I am in the Northeast Region - Vermont.

 

[Rick Butler]

Can you DM me your contact information? I just heard back from my biz rep and he might be able to assist. Are you a K-12 school? /r

 

[Sibe301]

Can you DM me your contact information? I just heard back from my biz rep and he might be able to assist. Are you a K-12 school? /r

Just sent you a direct message. And yes I am part of a k/12 school

 

[Rick Butler]

Rich Pernai should be reaching out to you. Tanya has been out of the office this week. /r

 

[Sibe301]

Rich Pernai should be reaching out to you. Tanya has been out of the office this week. /r

Thank you.

 

[RyanKonecky]

Has anyone had trouble getting a hold of their account rep to purchase training? I have been trying since the 13th and customer service say I can only put in a ticket and wait. I did that and I still do not have any contact with the business/academic partner team.

Does anyone know a work around?

Thanks!

I had the exact same problem. I found some email addresses on the Academic Partner Learning Solutions link and emailed them. They were quick to respond.