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Looking to order training but can't get a hold of anyone

Has anyone had trouble getting a hold of their account rep to purchase training? I have been trying since the 13th and customer service say I can only put in a ticket and wait. I did that and I still do not have any contact with the business/academic partner team.

Does anyone know a work around?

Thanks!
I had the exact same problem. I found some email addresses on the Academic Partner Learning Solutions link and emailed them. They were quick to respond.