Pearsonvue rejecting our partner academy ID number?

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Hemlock

Hemlock

Member
Sep 29, 2020
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#1
For years, we've been an academy partner with CompTIA, and we've been able to purchase vouchers using an online pdf submission form.
It looks like this...

1723659098463.png

But now, pearsonvue is saying our Partner ID number is invalid, and we need to contact CompTIA.
Should we send an email to [email protected]?
Our partner certificate shows we are valid until August 31, 2025.
Thanks!
 
#2
Hemlock said:
For years, we've been an academy partner with CompTIA, and we've been able to purchase vouchers using an online pdf submission form.
But now, pearsonvue is saying our Partner ID number is invalid, and we need to contact CompTIA.
Should we send an email to [email protected]?
Our partner certificate shows we are valid until August 31, 2025.
Thanks!
Click to expand...
Hi @Hemlock, let me ask around. My knee jerk reaction would be to contact your Customer Success rep and let them assist. But let me see if I can get a direct connection to contact.
 
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#4
Hemlock said:
For years, we've been an academy partner with CompTIA, and we've been able to purchase vouchers using an online pdf submission form.
It looks like this...

View attachment 1940

But now, pearsonvue is saying our Partner ID number is invalid, and we need to contact CompTIA.
Should we send an email to [email protected]?
Our partner certificate shows we are valid until August 31, 2025.
Thanks!
Click to expand...
Just contact them so to resolved the differences
 
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