Pearsonvue rejecting our partner academy ID number?

[Hemlock]

For years, we've been an academy partner with CompTIA, and we've been able to purchase vouchers using an online pdf submission form.
It looks like this...



But now, pearsonvue is saying our Partner ID number is invalid, and we need to contact CompTIA.
Should we send an email to [email protected]?
Our partner certificate shows we are valid until August 31, 2025.
Thanks!

 

[Stephen Schneiter]

For years, we've been an academy partner with CompTIA, and we've been able to purchase vouchers using an online pdf submission form.
But now, pearsonvue is saying our Partner ID number is invalid, and we need to contact CompTIA.
Should we send an email to [email protected]?
Our partner certificate shows we are valid until August 31, 2025.
Thanks!

Hi @Hemlock, let me ask around. My knee jerk reaction would be to contact your Customer Success rep and let them assist. But let me see if I can get a direct connection to contact.

 

[Stephen Schneiter]

Hi @Hemlock, you should see an email in your inbox from me. Hopefully the issue will be resolved soon.

 

[abiodun1991]

For years, we've been an academy partner with CompTIA, and we've been able to purchase vouchers using an online pdf submission form.
It looks like this...

View attachment 1940

But now, pearsonvue is saying our Partner ID number is invalid, and we need to contact CompTIA.
Should we send an email to [email protected]?
Our partner certificate shows we are valid until August 31, 2025.
Thanks!

Just contact them so to resolved the differences

 

[Hemlock]

Vouchers purchases are working again! Thank-you!

 

[Stephen Schneiter]

Vouchers purchases are working again! Thank-you!

Awesome Sauce! Glad they were able to get the issue resolved for you!