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CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

Quality control at test centers is all over the place. Some are excellent, some are good, some are okay, some are poor, and some are terrible.

Not to mention that scheduling is a nightmare.

That's why I will never take an exam at a test center unless I'm forced to do so, like ISC2 does.
Never had a problem with any of our testing centers here in COS. And I have a great working relationship with one, so I'd rather seem them get the meager few bucks for proctoring. For me, it's always about mindset - when I get into a test center, I'm more in my A-game. Probably the same kind of feeling I have when I go into the office, versus working from home.

CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

Hello CINers,

I wanted to know if I could take the CompTIA SecurityX exam again. I used OnVUE to set my exam for July 4, 2025. Unfortunately, I couldn't continue with the exam because of an internet outage right before check-in, even though the system check was completed after my scheduled time. The same day I talked to Pearson VUE customer service and was told that a free retake was not available. Please assist @Stephen Schneiter
yes its possible it happened to me iust call pearsonvue or get number from chat and they will give you another testing

CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

Quite likely the proctor revoked the exam session if he/she attempted contact/re-establish connection. Usually minor outages can be tolerated, even if you end up with a different proctor. But if the session was revoked, then there's nothing for it. While I'm sure this isn't the case for you, it's part of the anti-cheating protocol. Not too sure if you can recover your voucher, mate.

Another reason why I'll never take an OnVUE exam, ever - because if something happens at a test center, then at least I have an opportunity for remediation because they can reschedule the exam. I've heard of things like outages at a center and since they can maintain controls to prevent any kind of impropriety, it usually works out.

/r
Quality control at test centers is all over the place. Some are excellent, some are good, some are okay, some are poor, and some are terrible.

Not to mention that scheduling is a nightmare.

That's why I will never take an exam at a test center unless I'm forced to do so, like ISC2 does.

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Certification development subject matter expert​


Work with peers and CompTIA staff to create or review CompTIA certification exam items associated with the technologies, skills and best practices used by IT professionals.

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Certification development subject matter expert​


Work with peers and CompTIA staff to create or review CompTIA certification exam items associated with the technologies, skills and best practices used by IT professionals.

Requirements: You must have experience according to certification-specific workshop requirements and complete a separate application to be considered to be a Certification Development Subject Matter Expert.

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Showcase your knowledge, expertise and experience by sharing the challenges you face, what you like about your job and what it’s like to work in tech.
Great opportunity. Thanks for sharing.
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CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

OK thanks, and while the delays only happened before the check-in, there was no Proctor at 12:00 PM (the starting time), I immediately contacted them. Our nearest testing centers do not support SecurityX.
I did not even click start exam link I only use system check link after it passes that is when I realized that Proctor is not around due to the missing appointment time.

CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

Quite likely the proctor revoked the exam session if he/she attempted contact/re-establish connection. Usually minor outages can be tolerated, even if you end up with a different proctor. But if the session was revoked, then there's nothing for it. While I'm sure this isn't the case for you, it's part of the anti-cheating protocol. Not too sure if you can recover your voucher, mate.

Another reason why I'll never take an OnVUE exam, ever - because if something happens at a test center, then at least I have an opportunity for remediation because they can reschedule the exam. I've heard of things like outages at a center and since they can maintain controls to prevent any kind of impropriety, it usually works out.

/r
OK thanks, and while the delays only happened before the check-in, there was no Proctor at 12:00 PM (the starting time), I immediately contacted them. Our nearest testing centers do not support SecurityX.

CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

Quite likely the proctor revoked the exam session if he/she attempted contact/re-establish connection. Usually minor outages can be tolerated, even if you end up with a different proctor. But if the session was revoked, then there's nothing for it. While I'm sure this isn't the case for you, it's part of the anti-cheating protocol. Not too sure if you can recover your voucher, mate.

Another reason why I'll never take an OnVUE exam, ever - because if something happens at a test center, then at least I have an opportunity for remediation because they can reschedule the exam. I've heard of things like outages at a center and since they can maintain controls to prevent any kind of impropriety, it usually works out.

/r

  • Question
CompTIA CAS-005 Retake Possible After Missing Appointment Due To Internet?

Hello CINers,

I wanted to know if I could take the CompTIA SecurityX exam again. I used OnVUE to set my exam for July 4, 2025. Unfortunately, I couldn't continue with the exam because of an internet outage right before check-in, even though the system check was completed after my scheduled time. The same day I talked to Pearson VUE customer service and was told that a free retake was not available. Please assist @Stephen Schneiter

Linux+

We are getting closer! Looks like a September start date! Check back for more info!
Thank you, Stephen.
I thought you mentioned during the A+ TTT that the Linux+ TTT would might start this July 2025. Thanks for the clarification. Keep up the good work.

Apply to be one of CompTIA’s Network of Experts

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Are you looking for a way to use your knowledge, expertise, and experience to make an impact?​

  • Give back - Join other thought leaders to help build and strengthen the IT workforce.
  • Shape the future - Pave the way for the future of the IT industry.
  • Unlock potential - Inform the learning content that helps individuals get and thrive in tech jobs.
  • Make an impact - Contribute expertise that helps professionals navigate their tech careers.

Advisory role​

Help set the strategic direction for CompTIA certifications and products.

Provide guidance on the direction of CompTIA products and advise on how to drive adoption of certifications to ensure a qualified and efficient global workforce, e.g., as a member of an advisory board, in user groups or as a part of a focus group.

Lab checker​


Work with peers and CompTIA staff to use your deep knowledge, expertise and experience to assist in the development, maintenance and revisions of CompTIA learning content associated with the technologies, skills and best practices used by IT professionals.

Requirements: Candidates must have experience with applicable technology and tools according to the specific workshop requirements and be CompTIA-certified. Trainers, authors, instructors or individuals who may profit or materially benefit from knowledge of the CompTIA credential content in any way are not eligible to participate.

Instructor​


Teach and guide learners through their certification and training journeys.

Requirements: Candidates must have experience teaching and presenting online and be CompTIA-certified. Time commitment for instructor roles may vary.

Exam beta tester or pilot participant​


Give back to the industry and help establish the standards in your field by testing CompTIA learning products and certification exams to uncover any issues before general release.

Requirements: Criteria to qualify to be a beta exam tester will vary by exam. Your information will be reviewed, and candidates will be chosen based on qualifications and experience.

Author​

Author CompTIA learning content based on relevant and strong technical expertise, knowledge and experience in specific areas.

Requirements: Learning content developers cannot be contractually obligated to another publisher. Teaching and writing experience are appreciated but not required. A brief writing sample will be required. Time commitment for learning content development roles may vary.

Assessment question author or reviewer​


Write and review educational or certification-related test questions and problems that are aligned with learning content outcomes.

Requirements: Learning content developers cannot be contractually obligated to another publisher. A brief writing sample will be required. Time commitment for learning content development roles may vary.

Education script writer​


Write engaging and high-quality educational video scripts aligned with learning content outcomes. This includes scripts for animated “explainer” videos and scripts for videos demonstrating a tool, task, or process.

Requirements: A brief writing sample will be required. Time commitment for learning content development roles may vary.

Certification development subject matter expert​


Work with peers and CompTIA staff to create or review CompTIA certification exam items associated with the technologies, skills and best practices used by IT professionals.

Requirements: You must have experience according to certification-specific workshop requirements and complete a separate application to be considered to be a Certification Development Subject Matter Expert.

Certification development subject matter expert​


Work with peers and CompTIA staff to create or review CompTIA certification exam items associated with the technologies, skills and best practices used by IT professionals.

Requirements: You must have experience according to certification-specific workshop requirements and complete a separate application to be considered to be a Certification Development Subject Matter Expert.

Content contributor​


Showcase your knowledge, expertise and experience by sharing the challenges you face, what you like about your job and what it’s like to work in tech.
Thanks @Gregory Childers

Apply to be one of CompTIA’s Network of Experts

https://www.comptia.org/en-us/experts/network-of-experts/

Are you looking for a way to use your knowledge, expertise, and experience to make an impact?​

  • Give back - Join other thought leaders to help build and strengthen the IT workforce.
  • Shape the future - Pave the way for the future of the IT industry.
  • Unlock potential - Inform the learning content that helps individuals get and thrive in tech jobs.
  • Make an impact - Contribute expertise that helps professionals navigate their tech careers.

Advisory role​

Help set the strategic direction for CompTIA certifications and products.

Provide guidance on the direction of CompTIA products and advise on how to drive adoption of certifications to ensure a qualified and efficient global workforce, e.g., as a member of an advisory board, in user groups or as a part of a focus group.

Lab checker​


Work with peers and CompTIA staff to use your deep knowledge, expertise and experience to assist in the development, maintenance and revisions of CompTIA learning content associated with the technologies, skills and best practices used by IT professionals.

Requirements: Candidates must have experience with applicable technology and tools according to the specific workshop requirements and be CompTIA-certified. Trainers, authors, instructors or individuals who may profit or materially benefit from knowledge of the CompTIA credential content in any way are not eligible to participate.

Instructor​


Teach and guide learners through their certification and training journeys.

Requirements: Candidates must have experience teaching and presenting online and be CompTIA-certified. Time commitment for instructor roles may vary.

Exam beta tester or pilot participant​


Give back to the industry and help establish the standards in your field by testing CompTIA learning products and certification exams to uncover any issues before general release.

Requirements: Criteria to qualify to be a beta exam tester will vary by exam. Your information will be reviewed, and candidates will be chosen based on qualifications and experience.

Author​

Author CompTIA learning content based on relevant and strong technical expertise, knowledge and experience in specific areas.

Requirements: Learning content developers cannot be contractually obligated to another publisher. Teaching and writing experience are appreciated but not required. A brief writing sample will be required. Time commitment for learning content development roles may vary.

Assessment question author or reviewer​


Write and review educational or certification-related test questions and problems that are aligned with learning content outcomes.

Requirements: Learning content developers cannot be contractually obligated to another publisher. A brief writing sample will be required. Time commitment for learning content development roles may vary.

Education script writer​


Write engaging and high-quality educational video scripts aligned with learning content outcomes. This includes scripts for animated “explainer” videos and scripts for videos demonstrating a tool, task, or process.

Requirements: A brief writing sample will be required. Time commitment for learning content development roles may vary.

Certification development subject matter expert​


Work with peers and CompTIA staff to create or review CompTIA certification exam items associated with the technologies, skills and best practices used by IT professionals.

Requirements: You must have experience according to certification-specific workshop requirements and complete a separate application to be considered to be a Certification Development Subject Matter Expert.

Certification development subject matter expert​


Work with peers and CompTIA staff to create or review CompTIA certification exam items associated with the technologies, skills and best practices used by IT professionals.

Requirements: You must have experience according to certification-specific workshop requirements and complete a separate application to be considered to be a Certification Development Subject Matter Expert.

Content contributor​


Showcase your knowledge, expertise and experience by sharing the challenges you face, what you like about your job and what it’s like to work in tech.

Certification Languages

We also face this dilemma here in Brazil. Some educational institutions don't offer CompTIA courses precisely because they lack local language translations (at most, the "IT Essentials" course on the Netacad platform). In fact, wouldn't it be interesting to focus exam translations only on the most popular languages (English, Spanish, French, German, etc.) and promote support for unofficial translations of course materials? &;-D

Effectiveness of Simulated Software Labs vs. Live Lab Environment.

Working in professional adult education, I struggled to do any labs with the students because of time restrictions. I had five eight-hour days to go through the lecture and class discussion, and rarely had time for additional lab work, unless it was outside of class hours. As a workaround, I did as many live demonstrations as possible, or I would show short videos on a topic.

Professional adult education, unfortunately, is more about selling classes than adding value. Butts in seats and returning students were more important than legitimate learning.

In-Class Exercises

Lab Manuals that are tied to the traditional publishers like Cengage, Pearson, and others. Using those lab manuals as a guide and building them up, to me have created some great examples. Even if the lab manuals are deprecated in terms of test version, they're still very valid. Get a stack of 'em and just use them in the classroom, would be a good hacky way of getting going there.

Effectiveness of Simulated Software Labs vs. Live Lab Environment.

I think *everyone* here would prefer that live lab environment. The things that I've noticed is that in live environments, you have real problems that sometimes need to be fixed - which is a learning experience in of itself. Plus it's live fire - with all the functions intact.

Sim environment, for me, is a mixed bag. For example, I'm wading through the CertMaster Perform for SecurityX now - and the first lab - well, my browser hated it (running Linux Mint and Edge). So these kinds of hiccups are typical of the sim environment - things that you wouldn't normally see in the field.

But I'll re-iterate - live is ALWAYS better, IMAO.

/r

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