Thanks, Bruce and Tess for your replies and thoughts.
Tess, in this case I completed the full session on Device A (my mobile), then opened the same session at a later time on Device B (my laptop).
Bruce, yes, I was thinking some sort of cookie thing. I appreciate your disection of the situation and offer to test.
Ironically, today, when I performed the same steps, it is now prompting me for an email address for the AutoOps+ sessions, similar to the experience I found with the CySA+ sessions. Due to this I was able to download the completion certificate on my laptop. Bruce, I think you got it there; some stale/stuck cookie was NOT prompting me for the email address before, but now it is, so the tracking via the same email (used on phone and laptop) solved the difference.
I did have another query that came to my mind today, maybe one of you, or something else from the CIN, is aware of this.
I have watched all 6 sessions for the CySA+ via on-demand. I have the 90-minute completion certificates for all 6, and see the same completion results via my mobile or my laptop (after entering the same registered email address).
I received emails with the subject "Thank you for attending" with the body denoting specific CySA+ sessions.
I got those emails for sessions 1, 2, 3, and 6, but not for 3, 4, 5.
Does this mean there is a tracking issue, and I have to re-watch those?
I just want to make sure the attendance is tracking correctly to receive the voucher at the end.
I got the same type of email for my 1st session on AutoOps+ series as well. Which is the only one I have completed so far.
I appreciate anyone's knowledge and/or experience around this, as these are my first TTT sessions, so I am not used to how they function. I am very thankful that CompTIA provides this, allowing us to continue to learn and be up to date with the latest exam objectives and tests.