• Question
Unable to access CertMaster Labs

Hello,

I am wondering if anyone is facing the same issue? CertMaster Labs is not accessible. We have tried to access the lab using different accounts using the office internet, and also from the home internet. The link to the instructor guides is working though.

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  • Question
Difference between Certmaster Learn and Perform .

Hello everyone. I"m teaching the Network+ N10-009 course. I want to insure that my students have the most effective tools to use for the training. I've purchased the bundle for other courses in the past,, CompTIA A+, Learn, Practice Labs and Voucher. I hear that Perform is a new tool that has other features that may replace Certmaster Learn.

In your estimation, should I stick with the original bundle of Certmaster Learn, Practice, Labs and Voucher or purchase Perform, Practice and Voucher. Again, this is for Network+ N10-009.

Lastly, I want to confirm that when I purchase either of these bundles, there's an instructor or organization access key and student access key for all products. I need to make this purchase immediately.

With Appreciation,

Bobbie
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  • Question
Looking to order training but can't get a hold of anyone

Has anyone had trouble getting a hold of their account rep to purchase training? I have been trying since the 13th and customer service say I can only put in a ticket and wait. I did that and I still do not have any contact with the business/academic partner team.

Does anyone know a work around?

Thanks!

  • Question
How might AI benefit you or your students in CertMaster?

I'm a UX Designer at CompTIA. I'm hoping to hear from instructors. What is your AI wish list for the CertMaster platform and courses?
  1. How would you hope to be able to use it? In other words, what job would you hire AI to do for you in CertMaster? And why?
  2. What job would your students hire AI to do for them in CertMaster? And why?
  3. How have you already used AI to help you teach?
  4. How are your students using AI currently to help them learn?
  5. What, if any, negative effects of AI are you currently seeing, either for instructors or students?
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  • Question
AI Essentials and AI+ expansions

Had a student of mine ask about AI Essentials and if it would be offered in the future. I was not aware of any such things until he showed me this article:


And now I am curious, what is the latest with these expansions? Is this going to be a new pathway or what is going on with them. The article mentions a July 24 release, but I am not finding anything about them on CIN or other places. just curious.

  • Question
Help for Student re: Request for Accommodation due to English as a Second Language

Hello everyone.

I have been in a Zoom call with one of my students for almost two hours (insane!!!!). She is in my Canadian cohort in Calgary. I am in the USA. This woman clearly has a language barrier. English is not her first language; however, she studies hard, and she understands English and can talk in conversations. She has a heavy accent, and it takes her some time to get through the reading, but she just takes more time to read. We are trying to book her for the Core 1 CompTIA A+. We went to the special accommodations website as they directed, but when we get there, the only options available to request special accommodations for are if you have a cognitive or learning disability. I know they have allowed for it in the past. I had some students request and receive it for their AWS certifications and received it. I would think it would be the same scenario as well. It says so on the website for Pearson Vue.

Is it possible that someone who knows the rules can assist? How do we request accommodations for her? I fear without the accommodation, she will not pass. She is now a citizen of Canada, but she is from Pakistan. She received her Canadian citizenship two years ago. Can someone help me figure this out? The accommodations office is now closed. I have another possible student who has the same language barrier issues as well.

By the way, they said it could take 10 days. When my students did it, they got almost immediate approval once they proved English was not their first language. Is it really going to take them 10 days to figure out these women don't speak English well?

Thanks,

D Ross

  • Question
Routing Issues

I recently dealt with a client’s network outage caused by a misconfigured router. I had to dig into the routing tables and found that one static route was pointing to the wrong gateway. Once corrected, the network was restored. Have you encountered similar routing issues in your teaching, and how do you explain routing table troubleshooting to your students?

  • Question
CASP+/SecurityX PBQ & Lab Practice Recommendations

In addition to the Cert Master content, can anyone recommend other resources they used for practice leading up to the exam or recommendations based on their experience with the exam, without giving away too much about the exam.
TryHackMe and Hack the Box have a bunch of content...just not sure what's applicable to CASP+/SecurityX, and what other resources are available.

I've got study materials like books, practice MC questions and flashcards covered.

Thanks!

  • Question
CertMaster Network+ Instructional Strategies Toolkit - instructional videos

Does anyone know if we are allowed to embed the instructional videos that are found in the Instructional Strategies Toolkit into our courses? According to the guide, "The following instructional videos are designed to support instruction of Module 1 concepts and may be used as an instructional resource for learners or as a primer for instructors."

I can't find a way to get at the source code for the video and these do not show up as a selection when creating LTI links to the material from within our LMS.

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  • Question
Comptia tech+ still not available?

Hi Guys, I/we are in a bit of a bind as I am due to start delivering this course from the 23rd of this month.

With the courseware date being pushed back to yesterday (04/07 UK) from its intended August release date the time for prep was going to be ok, but after its no show yesterday I am a little concerned, especially as I do not have access to the pre-release materials to prepare myself with.

The reason time is so tight is that I fly out on our honeymoon tomorrow afternoon and do not return until the day before I am due to deliver it, all would have been fine, but now...... :(


Can we please have an update as to when it is actually going live, or can someone who has the pre-release PDF so I can read it on the flight please share it

Thank you

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