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New CompTIA web site launch

B
Mike Leih said:
I was told today on a help call (June 4, 2025) that the academic store was removed, and students need to purchase through the normal store. At checkout, there will be a place for students to enter their student ID number to get the academic discount. However, this process has not yet been set up, or the help desk person I was speaking with did not fully understand the new process. There will be some sort of verification process to validate that the student is still active at the school. It would be great if CompTIA would release some type of information about this.
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Hello Mike,

Thank you for the response. I also called help desk and they didn't have any information to provide regarding the academic store. I do wish CompTIA released some information for Academic Partners on a new process to order vouchers for students.
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New E-Commerce Store Tutorials

Stephen Schneiter
CompTIA launched its new website and e-commerce store on Tuesday this week. I have seen a few questions about the site and making purchases.
There have been a number of videos created to help users walk through several areas of the new website.

The topics for these videos include:
Please note that this currently just affects U.S. customers. The International store will be launching a little later this year. If you are having issues trying to place an order, you need to reach out to your account representative. I hope these videos will be able to answer some questions and are helpful.

Thank you,
Stephen
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Security X CEU's

Jose A Ruiz Marquez
I recently gained instructor access to the TestOut Platform, so I haven’t completed a full course there yet—unlike CertMaster, where I’ve finished several courses either as exam prep or to earn CEUs. Does anyone know if completing the SecurityX training (or any other course) on TestOut provides a certificate of completion, and whether that certificate can be used to claim CEUs for renewing the CASP+/SecurityX cert? Also, I noticed they’ve added a lot of new training content for Cisco, Microsoft, and other platforms. Do those courses also qualify for CEUs?
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Reduced functionality

Katie Hoenicke
DougBrooks said:
Thank you for the update, I am really hoping that the confidence rating gets added in the future, do you have an area open to voting and recommendations, or is that side closed off?
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In the new platform if you click on the ? in the top right there is an option to make suggestions and vote up others.
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Academic Pricing for CompTIA Academic Partners Currently Unavailable

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Mike Leih said:
Thank you, Bruce. I did a password reset, and the ACAD pricing is still NOT showing up. Maybe they are having problems getting everyone set up on the new store. I just received an email from customer support, and they can not seem to fix it and are having me contact someone else.
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Sorry to hear that didn't work. Does it show the "Academic" in the upper right next to your name? But Stephen is correct, your account rep is the best one to talk to on this.
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Academic Pricing for CompTIA Academic Partners Currently Unavailable

Stephen Schneiter
Mike Leih said:
Thank you, Bruce. I did a password reset, and the ACAD pricing is still NOT showing up. Maybe they are having problems getting everyone set up on the new store. I just received an email from customer support, and they can not seem to fix it and are having me contact someone else.
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Mike, with the new website and store launch yesterday, there may be some kinks to work out. You need to contact your account rep so they can get your order processed.
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Reduced functionality

DougBrooks
Katie Hoenicke said:
We are working on implementing notetaking and highlighting in the new platform - it should be available by the end of the year.

We do not have the confidence rating on the roadmap currently...
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Thank you for the update, I am really hoping that the confidence rating gets added in the future, do you have an area open to voting and recommendations, or is that side closed off?
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Academic Pricing for CompTIA Academic Partners Currently Unavailable

Mike Leih
Thank you, Bruce. I did a password reset, and the ACAD pricing is still NOT showing up. Maybe they are having problems getting everyone set up on the new store. I just received an email from customer support, and they can not seem to fix it and are having me contact someone else.
Bruce Weaver said:
I advise you to do a password reset if you haven't done so since yesterday. Our purchaser had do do this to see the ACAD pricing. I have seen it working just 1 hour ago.
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Reduced functionality

Katie Hoenicke
DougBrooks said:
I have been teaching A+, N+ and S+ for a while and have realised just how much we become accustomed to the great tools built into the Learn.comptia platform.
As an example, learners having ability for a learner to RAG rate themselves on their confidence levels and make notes directly on the lessons has been invaluable, allowing them to go go back to any low rated sections as homework, ahead of the next session.

On the new platform.comptia learners are not able to do this, the only workaround I have found is to ask learners to bookmark the area, while clunky and sort of works, but is not ideal.

So my question really is, are there any plans to add this functionality?

The new platform while admittedly is faster to load has far less features and functionality.
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We are working on implementing notetaking and highlighting in the new platform - it should be available by the end of the year.

We do not have the confidence rating on the roadmap currently...
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When is TestOut going to merge with CertMaster?

BrianFord
The short story is that there is a process to be followed. The Security+ SY0-701 exam was being developed when the TestOut acquisition happened. It was in my opinion way too far along (and too important to CompTIA) to try and wait for a work in progress merged platform. Having participated in the SY0-701 roll out and later working with the merged Network+ product I think they made the right call. I suggest that when Security+ is next updated we'll be on the latest version of the merged platform. I don't expect (my best guess at this time is that) SY0-801 will not light up computer screens until 2027 or 2028.

The opinions expressed in this message are my own and not those of my employer.
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  • Question
Looking for a Comptia A+ instructor

L
I'm searching for a Comptia A+ instructor right now to work with five Cape Town-based students. In less than a week, the classes will be offered online. It is ideal for the instructor to be from South Africa. We urgently need an instructor, therefore please get in touch with me. Looking forward to your reply.
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CompTIA in Apprenticeships

precious
I map it, CompTIA + apprentceships = job-ready talent… In addition to the question, how many of you are actually doing it, or just mapping it emotionally on LinkedIn?.......... At least my hashtags are certified:

#CompTIA #ApprenticeshipGoals #RealSkillsIncoming
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Academic Pricing for CompTIA Academic Partners Currently Unavailable

Mike Leih
I am attempting to purchase exam vouchers for my students, and it appears that with the new website store, academic pricing is not available. Is anyone else experiencing this issue? Does anyone know how to purchase vouchers for students at the academic price now that PearsonVue no longer sells CompTIA vouchers and the new CompTIA store is not supporting academic pricing?
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New CompTIA web site launch

Mike Leih
Brandon Steel #1 said:
Does anyone know about the academic store website? Has anyone been able to get access?
Click to expand...
I was told today on a help call (June 4, 2025) that the academic store was removed, and students need to purchase through the normal store. At checkout, there will be a place for students to enter their student ID number to get the academic discount. However, this process has not yet been set up, or the help desk person I was speaking with did not fully understand the new process. There will be some sort of verification process to validate that the student is still active at the school. It would be great if CompTIA would release some type of information about this.
Click to expand...
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