Hi all
Does anyone know what the Appeals Process, for the Online Proctored exams is?
I had an awful experience on Monday. I have taken several exams online in the past but what happened on Monday was completely unacceptable.
I was scheduled to take the TK0-201 exam on Monday. Soon after starting the exam, I scratched below my knee, which meant that my head moved slightly down on the Camera, but NOT away from the webcam view. This must have been for about 1 second or 2. I immediately got a message from the proctor who said “You have moved from webcam view I’m now revoking the exam”. The exam was immediately terminated just like that within 5 Minutes of starting the exam. I then received the email below soon after
“Dear xx,
Thank you for testing with Pearson VUE.
During your recent exam, it was observed and reported that you left the webcam view. In an effort to remind you of this policy, we issued an initial warning to you during your exam. After witnessing this behaviour continue, a supervisor was consulted, who also observed the behaviour. Due to this policy violation, we were unable to continue your testing experience and had to revoke your exam session. We sincerely apologize for the inconvenience this has caused you. In order to track and resolve this situation, I have opened the following case xxxxxx, on your behalf. We do encourage you to review the OP testing policies page to ensure you familiarize yourself with all rules and regulations for future exams. If you have any questions, please contact us. You may visit the link
https://home.pearsonvue.com/Contact-Us.aspx to locate your program & country-specific contact details.
Thank you,
Xxx
Customer Support Specialist
Pearson VU”
The shocking thing about all this is that my head and eyes were still on the Camera, I never received any warning, and the exam was just terminated. Over the past few days I have email and called requesting that they review the recording of the session and send me a copy of it as I’m 100% sure that I did not move away from the camera but all this has fallen on deaf ears. I’ve spent a lot of time calling the support centre with no progress. I would hate for any of my students to go through such a situation considering the time and amount of money spent on the exam.
How does one proceed in such a situation? It is a lot of money to lose just like.