• Question
Cloud+ TTT Voucher?

I attended all the Cloud+ TTT sessions and downloaded my participation certificates, however, I have not received any voucher for the certification exam. This was my first TTT so I am not familiar with the process. Does it normally take this long or do I have to submit something else?
Thanks for any information!
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  • Question
How to update Certification Status on Certmetrics

I have just passed Security+ (601) for upgrading the version. That is the first time I have upgraded the CompTIA certificate.
I have passed Security+ 501 from 2019 and the certificate is still available to 2025. How shall the exam result be upgraded on Certmetrics?

  • Question
Cloud+ TTT Curriculum Access

Hello!! I am attending Cloud+ TTT and I can not gain access to the Instructor manual with the voucher that was emailed. When I enter the voucher, I get a message that states the voucher has reached its limitation.

Is anyone else having that issue? @Rick Butler @Stephen Schneiter

Thanks!

  • Solved
Join EVP John McGlinchey at noon CT to hear about Partner Summit Online!

Join LinkedIn Live today at noon CT to hear EVP, Global Business Development John McGlinchey discuss the upcoming Partner Summit!
LinkedIn Live: https://www.linkedin.com/feed/update/urn:li:ugcPost:6818606110451273728/

Not registered for Partner Summit Online? Click here! Attend sessions live July 20-22 or on-demand after the event. You won't be disappointed!

  • Solved
Pearson Vue Revoked Exam

Hi all


Does anyone know what the Appeals Process, for the Online Proctored exams is?
I had an awful experience on Monday. I have taken several exams online in the past but what happened on Monday was completely unacceptable.

I was scheduled to take the TK0-201 exam on Monday. Soon after starting the exam, I scratched below my knee, which meant that my head moved slightly down on the Camera, but NOT away from the webcam view. This must have been for about 1 second or 2. I immediately got a message from the proctor who said “You have moved from webcam view I’m now revoking the exam”. The exam was immediately terminated just like that within 5 Minutes of starting the exam. I then received the email below soon after

“Dear xx,
Thank you for testing with Pearson VUE.
During your recent exam, it was observed and reported that you left the webcam view. In an effort to remind you of this policy, we issued an initial warning to you during your exam. After witnessing this behaviour continue, a supervisor was consulted, who also observed the behaviour. Due to this policy violation, we were unable to continue your testing experience and had to revoke your exam session. We sincerely apologize for the inconvenience this has caused you. In order to track and resolve this situation, I have opened the following case xxxxxx, on your behalf. We do encourage you to review the OP testing policies page to ensure you familiarize yourself with all rules and regulations for future exams. If you have any questions, please contact us. You may visit the link https://home.pearsonvue.com/Contact-Us.aspx to locate your program & country-specific contact details.
Thank you,
Xxx
Customer Support Specialist
Pearson VU”

The shocking thing about all this is that my head and eyes were still on the Camera, I never received any warning, and the exam was just terminated. Over the past few days I have email and called requesting that they review the recording of the session and send me a copy of it as I’m 100% sure that I did not move away from the camera but all this has fallen on deaf ears. I’ve spent a lot of time calling the support centre with no progress. I would hate for any of my students to go through such a situation considering the time and amount of money spent on the exam.

How does one proceed in such a situation? It is a lot of money to lose just like.

  • Solved
CE or not CE, that is the question.

I just received a 90 Day Reminder Regarding your CompTIA Certification email letting me know that I needed to complete certification hours or retest for one of my certifications.

Having attended so many wonderful TTT and reaping the rewards, I was not sure which Certification it was applying to so I had to go look. Turns out it was my Cloud+ ce certification. It also says N / A under continuing education.

Here is my question (though I think I know the answer): Even though it says "ce" after its name, this is one of the certifications that the only way to renew is to retest on that exam?

Linux+ is the other one on my list. I just successfully retested my CySA+ ce and it renewed some of the others, but not those, which is why I am certain I know the answer already. I am just confused I guess about the "ce" labeling. Now that I think about it, it is probably just to indicate it expires.

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