Regarding Exam question wording
- By Mike Huisman
- CompTIA Cloud+
- 9 Replies
This question is directed to @Rick Butler , but I welcome any responses.
With regards to the question asked in session 9 of the Cloud+ TTT, you mentioned the concept of identifying what the question is actually asking, as opposed to what the student "Thinks" the question is asking.
"You have resolved a user’s issue with connecting to their Linux IaaS Instance and implemented the solution. You return to the helpdesk ticket queue and get ready to work on the next ticket. What is the next troubleshooting step you skipped?"
Is there another meaning to 'resolved' that I am unaware of? I don't think it needs interpretation, past-tense of "Resolve: To find a solution to; solve: ie. resolved the problem."
If the issue was not verified, it cannot have been successfully resolved. I don't know any other way to read that statement. Please help!
With regards to the question asked in session 9 of the Cloud+ TTT, you mentioned the concept of identifying what the question is actually asking, as opposed to what the student "Thinks" the question is asking.
"You have resolved a user’s issue with connecting to their Linux IaaS Instance and implemented the solution. You return to the helpdesk ticket queue and get ready to work on the next ticket. What is the next troubleshooting step you skipped?"
Is there another meaning to 'resolved' that I am unaware of? I don't think it needs interpretation, past-tense of "Resolve: To find a solution to; solve: ie. resolved the problem."
If the issue was not verified, it cannot have been successfully resolved. I don't know any other way to read that statement. Please help!